Terms of Service

01Who these terms are between

These terms govern your firm's use of Veriq AI ("the Service"), operated by [registered legal entity name] of [registered address] ("we", "us"). "You" means the accountancy practice subscribing to the Service, and anyone you authorise to use it.

By subscribing, or by using the Service, you accept these terms on behalf of your firm.

02What the Service does

Veriq AI is a workflow and reminder service for accountancy practices. It:

• derives a statutory filing calendar for each of your clients from data you supply;
• drafts and sends reminders about those filings on a fixed schedule;
• requests and tracks the documents a filing requires;
• sends invoice and payment reminders;
• drafts replies to routine client questions for your review;
• records every send, reply and failure back to your register.

03What the Service does not do

This clause defines the boundary of the Service and you should read it in full.

• We do not file returns. No statutory filing is made by us or on your behalf.
• We do not provide tax, legal or accounting advice. Nothing produced by the Service is professional advice, and it is not a substitute for the judgment of a practising chartered accountant.
• We are not your client's adviser. Our relationship is with your firm alone.
• We do not warrant statutory dates. The rules that generate your calendar are configurable, and clause 04 places responsibility for approving them with you.

04Your responsibilities

The Service depends on inputs and approvals only your firm can give.

• Approve the calendar before it sends. A practising chartered accountant at your firm must review and approve the generated statutory calendar before any reminder goes out, and must review it again whenever the underlying rules or your client book change materially.
• Keep client data accurate. Filing profiles are derived from the business type, registration details and overrides you supply.
• Hold the necessary consents. You confirm you are entitled to process your clients' personal data and to have us process it on your instructions.
• Control access. You are responsible for who at your firm can reach the console and for revoking access when people leave.

05Your data, and where it lives

Your data remains yours. The register that drives the Service is a spreadsheet in your firm's own Google account, not ours. We read from it and write to it through a token-authenticated endpoint; the token is held server-side and is never exposed to a browser.

In data-protection terms your firm is the Data Fiduciary and we act as a Data Processor on your documented instructions. We do not sell your data, do not use it to train models, and do not use it for any purpose other than operating the Service for you. Our Privacy Policy sets this out in detail.

06Sub-processors

Operating the Service requires third parties. As at the effective date these are:

We will give you reasonable notice before adding a sub-processor that materially changes how your data is handled.

07Fees, taxes and payment

Fees are those set out on our pricing page at the time you subscribe. Day one is a one-time setup fee plus your first month. Thereafter the Service is billed monthly in advance. Prepaying twelve months attracts the discount stated on that page and waives the setup fee.

All fees are exclusive of GST, which is charged additionally at the applicable rate. Fees already paid are non-refundable except where clause 09 applies. We will give at least 30 days' notice before changing the fees for an existing subscription.

08Term, suspension and termination

The Service runs month to month unless you have prepaid a year. Either party may terminate on 30 days' written notice. We may suspend the Service immediately for non-payment, or where continuing would breach law.

On termination your register stays where it has always been: in your own Google account. We disconnect from it, revoke our access, and delete operational copies and logs within 30 days. You keep everything in the register.

09The service guarantee

We guarantee the alert, not the filing. If a date that your firm has approved in your compliance calendar passes without the Service producing the scheduled reminder to the correct client, and that failure is attributable to the Service, the monthly fee for the month in which it occurred is waived on request.

This guarantee does not apply where the cause is outside our control, including: data you supplied being absent or wrong; a calendar entry your firm did not approve; suspension for non-payment; failure of a third-party provider named in clause 06; or your own systems. The waiver of one month's fee is the sole remedy under this clause.

10Availability

We aim for continuous availability but do not commit to a specific uptime percentage, and the Service is provided on an "as is" basis to the extent permitted by law. Scheduled reminder runs occur each morning; the Service is not designed for and must not be relied upon for same-day statutory action.

11Limitation of liability

Nothing in these terms excludes liability that cannot lawfully be excluded, including for fraud or for death or personal injury caused by negligence.

Subject to that, and given that clause 03 places all filing and professional judgment with your firm, our total aggregate liability arising out of or in connection with the Service is limited to the fees you paid us in the twelve months preceding the event giving rise to the claim. We are not liable for penalties, interest or professional-conduct consequences arising from a filing, nor for loss of profit, goodwill or business opportunity.

12Indemnity

You will indemnify us against claims brought by your clients or by a regulator arising from your use of the Service, except to the extent the claim results from our breach of these terms or our negligence.

13Confidentiality

Each party will keep the other's confidential information confidential and use it only to perform these terms. We recognise that client information passing through the Service is subject to your professional confidentiality obligations, and we treat it accordingly.

14Changes, law and contact

We may amend these terms on 30 days' notice to the email address on your account. Continued use after that period constitutes acceptance; if you do not accept, you may terminate without penalty.

These terms are governed by the laws of India, and the courts at [city], India have exclusive jurisdiction.

Questions about these terms: [email protected].